Complete the applicable utility service application and submit it to Utility Billing. Staff will confirm the documents, fees, and any deposit required for your address. Visit the Utility Billing page for applications and instructions.
Payment is due on the 5th of each month. A 10% late fee is assessed on the 6th. To avoid disconnection, pay the bill and late fee by the 15th. If the 15th falls on a weekend or holiday, you have until the next business day.
Water service includes a monthly minimum charge covering the first 1,500 gallons. Additional usage is billed at the applicable tier rates.
Scheduling a payment after the disconnection deadline does not prevent your service from being disconnected. Contact Utility Billing if you need an extension.
Our payment processor uses your billing ZIP code as an additional security check to help prevent unauthorized use of your credit or debit card.
Use the billing ZIP code your bank or card issuer has on file for the card you’re using. This may be different from the ZIP code for your home, utility service address, or City account mailing address.
- Check the ZIP code you entered for typing errors.
- Confirm your card’s billing address through your bank’s website or app, or a recent card statement.
- If you recently moved, check whether your bank still has your previous address.
- If the ZIP code appears correct and your payment is still declined, call the number on the back of your card. Ask the issuer to confirm the billing ZIP code and address format on file.
Follow the format requested by the payment screen. If your ZIP code is still rejected, ask your card issuer whether it has a five-digit ZIP code or ZIP+4 on file. The USPS ZIP Code Lookup can help identify an address’s postal ZIP code, but your card issuer must confirm what is associated with your card.
No. Your City utility account and your payment card are separate accounts. Contact your bank or card issuer to update your card’s billing address.
Enter the billing ZIP code associated with the card you’re using, even if the utility account belongs to someone else.
Contact Utility Billing to request an extension to the 25th of the month. Each account is limited to two extensions per calendar year. The full amount, including incurred fees, must be paid by the extended deadline.
The City does not offer installment payment plans. You may contact Utility Billing to ask about an available payment extension.
Residential customers may request one late-fee waiver within a 12-month period. Contact Utility Billing to request a review.
All past-due amounts and associated fees must be paid before service is restored.
A qualifying residential leak may receive an adjustment of up to 50% of the leakage, subject to review. Documentation of the leak and repair may be required. Only one adjustment is allowed per 12 months; minimum charges still apply. Commercial adjustments are limited to qualifying underground leaks.
View the City’s Utility Fee Schedule for water and sewer rates, deposits, connection fees, and other service charges.
Submit a disconnect request to Utility Billing and provide your requested service end date and forwarding address. Contact staff to confirm that your request has been processed. The disconnect request form is available on the Utility Billing page.
For questions about your card’s billing ZIP code or a card decline, contact your bank or card issuer. For questions about your utility account or other payment options, contact City of Aubrey Utility Billing at 940-440-9343 or email utilities@aubreytx.gov.